Sometimes Things Do Improve

Security gets better at Heathrow .

I hate Heathrow airport for two reasons. One, they always, always, lose my luggage in transit. Second, the airport is so overstretched with passenger volume that you always end up waiting in some tiny room to get through security with 500 other passengers (and the room is designed to only fit 50 persons).

So it was refreshing to notice that since January this year there's at least one improvement at Heathrow. You no longer have to get your laptop out of the bag and x-ray it separately every time you go through security. Air travel is such a pain in the butt these days that even such small things seem to make a huge difference. Of course, there are major airports that never cared if your laptop was in your bag in the first place (Hong Kong comes to mind), although they were getting rarer (the silly shoes off rules seem to only inflict the US airports).

Now, if someone would only come up with a disruptive business model for intercontinental air travel that would give customers a real choice (that is, not offensively priced) for better service...